Refund and Returns Policy - Elder Grove Media

Last updated November 3, 2023

Our refund and returns policy lasts 30 days. If more than 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your purchase must be unusable due to a technical error that cannot be resolved by our technical support team, such as inability to login and/or access materials due to faulty equipment or software failure.

We do not offer cash refunds for our products; however, in certain circumstances you may be eligible for a credit that can be applied to the purchase of future courses with us. For further details, contact us using the form below.

We only replace or refund products if they are defective or damaged. If, after working with our technical support team, you are still unable to access your product through no fault of ours, we reserve the option of giving you a credit for future purchases rather than issuing a refund.

To complete your return, we require a receipt or proof of purchase. Please save your receipt and send it along with your request for a refund.

Once your request for a refund is received, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your store credit.

If you are approved, then your store credit will be processed and you will receive an email with a coupon code.

Late or missing refunds

If we have to issue you a refund for your payment due to technical issues with your credit card (such as identity theft or errors by your credit card company) we will send you an email notice letting you know when we have processed the refund. If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us using the form below.

Sale items

If you purchased a product on sale, only the sale price will be credited to your account, should such a credit be warranted.